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Web Case Studies – Client Stories
CARPET
Gentle for Children and Pets, but Hard on Tough Stains
Client Marjorie Halpern of Wayland found VioClean after researching green carpet cleaners online. She routinely avoids chemicals in her home. “I picked VioClean because it’s a green company,” she said.
Three kids, two dogs, and a varying amount of foster dogs at any given time live with Marjorie and her husband in their Wayland home. VioClean has twice addressed the carpets in four bedrooms and a hallway.
“The carpets were a mess. There is no odor and everything is really clean,” said Marjorie.
“This is really the way to go. I would use him over and over again. He takes his time, he’s diligent, and he’s reasonably priced,” she said.
“He was worth twice what I paid,” said Nathan Farrar of Danvers.
Nathan’s older son has autism and he is concerned about chemicals around him as well as his two-year old brother. He wanted a carpet cleaning company that’s “not going to leave a chemical on the carpet,” where his boys and Siberian Husky relax and play. He also wanted the carpets clean.
One highly-trafficked item VioClean addressed in Nathan’s home is his game room’s white berber carpet. “It’s always bad. There was a coke stain, and stains that other companies could not get out. He got it out permanently.”
For all synthetic carpets, VioClean’s wall-to-wall process begins with vacuuming with a HEPA filter, applying an organic degreaser, and then working with a groom brush by hand to agitate carpet so soil and debris is released and also to allow dwell time for the organic cleaner.
VioClean then uses a hot water extractor, mounted from its vehicle outside, which applies 180-200 degree water which pulls debris and moisture from carpets and from the house to the van parked outside.
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RUG
Responsive Service with Deep-Set Stains Removed
When Ken Ansin of Boston needed his natural fiber chenille rug cleaned, he researched online and
called VioClean.
“I chose them after learning of their green focus in the cleaning products they use, yet now knowing how fabulous their customer service and quality is, the truth is that it’s as compelling a reason to use these guys,” said Ken.
Ken had a new baby in March 2009 and wanted to limit potentially harmful chemicals in the air. Also his white rug had a dark stain in the center. “The service was excellent,” he said. VioClean got the stain out.
“Also, over and above being a ‘green’ business, the best thing about VioClean is Trung. He is responsive, professional, and fair,” said Ken.
When Izzy of Boston read about VioClean in the Wall Street Journal, she hired the organic cleaning company to address the carpets in her home after a messy renovation.
She was so pleased with the work, she asked VioClean to also address some area rugs, and gave two sets to clean. “By the time VioClean finished with them they looked brand new,” she said.
For area rugs, VioClean’s process begins with moving furniture, wrapping the rug, and removing it from the home. Wool and other natural fibers are cleaned in a different way because dirt becomes embedded into tight, hand-woven fibers. And when wool fibers are cleaned, there is a natural odor in the air. VioClean’s shop offers a controlled environment where proper attention is paid to cleaning both sides of each rug.
VioClean first tests for bleeding issues and dye stability, because Asian and other foreign dyes are typically organic as opposed to manufactured color-fast synthetic dyes. Rugs are then dusted and vacuumed on each side, enabling dust, dirt, and damaging sand, which acts like a knife on individual fibers, to fall out. VioClean applies its organic solution, hand-agitates the rug fibers, and then uses its hot water extract on both sides of the rug. The final steps include speed drying with a high velocity fan, wrapping, and then returning the rug to the client. Turn around time is typically one or two weeks.
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UPHOLSTERY
Odorless Cleaning and Stains Banished
Helen Poore of Wenham saw VioClean’s truck parked outside her home. “I noticed it because it was absolutely spotless,” she said.
After inquiring with neighbors, “They said you’ll never have anyone else after.”
Over the last couple of years, VioClean has cleaned Helen’s upholstery and carpet about three times. On one occasion, VioClean also addressed her window drapes. “It’s not an easy job,” she said, noting that she’s never seen another company vacuum “everything.”
Her white cotton loveseat and chair have been cleaned many times over 14 years, she said, but other companies did not do a good job. “They came out very well. The stains haven’t come back with VioClean,” said Helen.
Helen is on oxygen, and chemicals in the air can be very uncomfortable. With VioClean, “there’s no odor to it. I was so happy it didn’t bother me a bit,” she said.
And VioClean’s green cleaners—“they work!” she said.
For Helen of Marblehead, who met VioClean at a green fair at Marblehead Community Center, she was ecstatic that her microfiber sofas and chairs were “very much like new,” after an organic cleaning.
In her home, Helen’s two dogs deposit lots of hair wherever they go—which of course is all over the furniture. Her Labrador Retriever’s long, black hair and French Bulldog’s course, white, short hair are very difficult to pull from microfiber, she said.
“But everything about the service was perfect,” she said.
Helen also noted that she uses as many green products as she can, but she is concerned that some products might not clean as well. Not the case with VioClean, she said, “this was very well done.”
“I like the idea that I live in this house with pets and there are less toxics in the air. And the furniture wasn’t wet. That was my favorite thing!” Helen added.
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TILE
No Toxics and Stellar Cleaning
“Absolutely incredible,” said Nathan Farrar of Danvers.
With two children and a dog, Nathan said he felt like stains around his home would never come out. He also does not want to use harsh chemicals because he has a two-year old and another son with autism. VioClean was recommended to Nathan by a colleague and employee.
“I was kind of skeptical at first that it would come clean with a less strong product, but the truth is VioClean did a phenomenal job. We were very impressed,” he said.
Nathan has had his kitchen’s ceramic tile floor and backsplash cleaned a few times by other cleaning companies. After VioClean’s work on his carpets, he asked about the tile, too.
“The first thing I noticed that was different about VioClean…is the professionalism and care given to each room,” said Nathan.
“The grout in my kitchen was so bad I assumed it was going to stay that darkish grey color. The gentleman from the last company I had advised me that ‘certain stains will never come out no matter what chemicals we use or how hard we try!’ VioClean spent almost three hours meticulously going over every stain time and again. And my kitchen looks as good now as it has ever looked. The tile and grout is back to its original color,” he said.
For tile, VioClean vacuums tile floors and applies an organic solution. After hand scrubbing both tile and grout, and allowing dwell time, VioClean then applies the power of a hard-surface tool that uses 220ºF water at 1,000 PSI and instantly blasts and then extracts wash water, organic cleaning solution, and dirt and grime to VioClean’s truck outside. The finish is hand wiping tile to a shine.
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Boston carpet cleaning • Boston upholstery cleaning • Boston tile & grout cleaning • Boston commercial carpet cleaning • Boston baby and pet safe cleaning • Boston green carpet cleaning • Serving Essex County, MA • carpet cleaners Boston, MA
